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Tenerife Estate Agents - Andy Ward

Privacy Policy

Last updated: 17 October 2026

1. Who we are

Tenerife Estate Agents – Andy Ward is a trading name operated by:

I LOVE TENERIFE, S.L.U.
CIF: B76615632
Registered address: Calle Hermano Pedro de Bethencourt 12, local 2, Cerromar, Los Cristianos, 38650, Arona, Santa Cruz de Tenerife, Spain

Email: info@tenerifeestateagents.net
Telephone and WhatsApp: +34 671 114 013
Office telephone: +34 922 046 609

I LOVE TENERIFE, S.L.U. is the data controller for the personal data described in this Privacy Policy.

This policy explains how we collect, use, retain and protect personal data when you visit TenerifeEstateAgents.net, contact us, request a property valuation, enquire about a property or use our estate agency services.

2. Data protection legislation

We process personal data in accordance with:

  • Regulation (EU) 2016/679, the General Data Protection Regulation, known as the GDPR
  • Ley Orgánica 3/2018, de Protección de Datos Personales y garantía de los derechos digitales
  • Ley 34/2002, de Servicios de la Sociedad de la Información y de Comercio Electrónico
  • Other applicable Spanish and European legislation

3. Personal data we may collect

Depending on how you interact with us, we may collect the following information:

Contact and identity information

  • Name
  • Email address
  • Telephone number
  • Postal address
  • Preferred language
  • Nationality
  • Copies or details of identity documents where required for a property transaction or legal compliance

Property information

  • Details of a property you own, wish to sell or are considering purchasing
  • Property address, location, type, condition and characteristics
  • Ownership information
  • Land Registry information, including a nota simple or title deed
  • Asking price, valuation information and transaction history
  • Photographs, videos, floor plans and property documentation
  • Mortgage or charge information where relevant to a transaction

Buyer and seller information

  • Property requirements and preferences
  • Budget and proposed method of financing
  • Proof of funds or mortgage status where reasonably required
  • Intended timescale
  • Details of offers, negotiations, viewings and communications
  • Information necessary to prepare listing agreements, reservation agreements, private sale contracts or other transaction documents

Financial and legal information

  • Bank details where required for an authorised payment or property transaction
  • Tax identification numbers
  • Information concerning the source of funds
  • Information required for identity verification, due diligence, fraud prevention and anti-money laundering compliance
  • Invoices, commissions and transaction records
  • Communications with lawyers, notaries, tax advisers, banks and public authorities

Website and technical information

  • IP address
  • Browser and device information
  • Operating system
  • Approximate location derived from an IP address
  • Pages visited and actions taken on the website
  • Referring website or advertising source
  • Cookie and consent preferences
  • Website session and security information
  • Advertising interaction and conversion identifiers

Communications

We may retain communications sent through:

  • Website forms
  • Email
  • Telephone
  • WhatsApp Business
  • Property portals
  • Social media
  • Other communication channels you choose to use

Please do not send sensitive or unnecessary personal information through an unsecured communication channel.

4. How we collect personal data

We may collect personal data:

  • Directly from you
  • Through forms submitted on our website
  • When you contact us by email, telephone or WhatsApp
  • When you respond to an advertisement
  • Through property portals and social media platforms
  • From a person authorised to act for you
  • From another estate agent or professional involved in a transaction
  • From property owners, buyers, lawyers, notaries, banks or advisers
  • From publicly accessible sources, including the Spanish Land Registry and official records
  • Through cookies and similar technologies, subject to your consent choices

If another person gives us your details, we may contact you to confirm the enquiry and provide this privacy information.

5. Why we process personal data

Property enquiries and valuation requests

We process information to:

  • Respond to your enquiry
  • Provide information about a property
  • Arrange a viewing
  • Assess your property requirements
  • Prepare or provide a property valuation
  • Discuss the possible sale or purchase of a property
  • Take steps requested by you before entering into a contract

The lawful basis is normally taking steps at your request before entering into a contract and our legitimate interest in responding to genuine business enquiries.

Estate agency services

Where you instruct us or enter into an agreement with us, we process personal data to:

  • Market a property
  • Qualify prospective buyers
  • Arrange and manage viewings
  • Communicate offers and negotiations
  • Prepare transaction documents
  • Coordinate with the parties and their professional advisers
  • Progress a transaction towards completion
  • Administer our commission and contractual rights

The lawful basis is the performance of a contract, taking pre-contractual steps and our legitimate interest in administering the transaction properly.

Identity verification and anti-money laundering

Estate agents are subject to Spanish anti-money laundering and counter-terrorist financing requirements. We may therefore be required to:

  • Verify the identity of clients and other relevant parties
  • Obtain information about beneficial ownership
  • Establish the origin of funds
  • Retain identity and transaction records
  • Carry out risk assessments
  • Provide information to legally authorised public bodies

The lawful basis is compliance with our legal obligations, particularly those arising under Ley 10/2010, de prevención del blanqueo de capitales y de la financiación del terrorismo.

Where the law restricts us from informing a person about a particular investigation, assessment or disclosure, we will comply with that restriction.

Business administration and legal claims

We may process data to:

  • Maintain business and accounting records
  • Issue and retain invoices
  • Deal with complaints
  • Protect our contractual and legal rights
  • Establish, exercise or defend legal claims
  • Prevent fraud and misuse of our services
  • Maintain the security of our website and systems

The lawful basis is compliance with legal obligations and our legitimate interests in operating and protecting the business.

Email marketing and property updates

Where you have requested or agreed to receive property updates, market information or other marketing communications, we may use your contact details for those purposes.

The lawful basis is your consent or, where legally permitted, our legitimate interest in communicating with existing clients about relevant services.

You may unsubscribe at any time by using the unsubscribe facility in an email or by contacting info@tenerifeestateagents.net.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Website analytics and advertising measurement

With your consent, we may use analytics and advertising technologies to understand how the website is used, measure the effectiveness of advertising and identify whether an advertisement resulted in an enquiry.

These technologies may process:

  • IP address
  • Browser and device information
  • Page visits
  • Referring source
  • Advertising identifiers
  • Campaign and advertisement identifiers
  • Conversion events, such as completion of a valuation enquiry form

The lawful basis for non-essential analytics and advertising technologies is consent.

You can accept, deny or adjust these technologies through the consent banner and the cookie preference controls available on the website.

6. Requested property reports, calculator estimates and website forms

Property reports and seller calculations

When you ask us to email a property report or selling-cost estimate, we use the email address, any name you provide, the relevant property or calculator page, your calculation and your selected contact preferences to prepare and deliver the requested report. If you request a personal review, we also retain the property location or complex and any question you choose to provide. Each seller-calculation request sends our agency an internal notification containing the calculation, supplied contact details and your preferences, including when you request a copy only.

We record when the request was made, its delivery status and the privacy notice and contact choices shown at submission. Providing an email address is necessary to send an email copy. Printing a property report does not require a name or email address. The on-screen calculator works without sending us your figures until you submit a report request.

We use this information to provide the service you requested and, where you ask us to, respond with personal advice. A copy-only request does not subscribe you to marketing or request a sales follow-up. Personal contact and ongoing property updates are separate, optional choices.

When you request a buying-cost calculation by email, we store the captured IP address and any available approximate country with your private request. Authorised website administrators can view this information to understand where requests are likely to originate. It is not included in your email or PDF. This additional record is not created simply by using the on-screen calculator.

Internal enquiry and seller-calculation notifications may also include this information. IP-based location is approximate and may reflect a proxy or network provider. Country information may be unavailable. These features do not create a tracking profile or send visitor IP addresses to an external geolocation service. Internal email copies are subject to separate mailbox retention.

Private report records are kept in the website database for up to 90 days and emailed report links expire after seven days. Authorised website administrators can review or export the records. Short-lived keyed security hashes derived from a request’s network address and email help limit abuse and are retained for approximately two days. Separate daily activity totals are kept for up to 395 days without email addresses, calculation figures or visitor identifiers. These totals measure requests and report actions and cannot confirm that a PDF was saved.

The website’s retention cleanup removes expired private records. Deleting a website record also invalidates its report link, but does not recall delivered emails or remove copies in mailboxes, exports, mail-provider logs or backups. Those copies are handled under the relevant retention and data-rights arrangements elsewhere in this policy. Contact us using the details below to request access, correction or deletion, or to withdraw an optional contact preference.

Enquiry and valuation forms

Our website uses Gravity Forms to process enquiries and valuation requests.

Information submitted through a form may be:

  • Stored securely within the WordPress website database
  • Sent to our Google Workspace email account
  • Reviewed by authorised members of our business
  • Added to our client or enquiry records where appropriate

Submitting a form does not automatically subscribe you to general marketing communications unless this is clearly stated and you have been given an appropriate choice.

Please only provide information reasonably necessary for us to deal with your enquiry.

7. Email and Google Workspace

We use Google Workspace to manage business email, documents and related communications.

Google may process technical and account information as a service provider. Depending on the service and configuration, information may be processed outside the European Economic Area using legally recognised transfer safeguards.

Further information is available in the Google Privacy Policy.

8. Mailchimp

We use Mailchimp to manage email lists and send marketing communications.

Where you subscribe to receive communications, Mailchimp may process your:

  • Name
  • Email address
  • Subscription status
  • Consent information
  • Interaction with emails, such as delivery, opening and link activity

You can unsubscribe through the link provided in marketing emails.

Mailchimp is operated by Intuit. Information may be processed outside the European Economic Area using applicable data-transfer safeguards. Further information is available in the Intuit Privacy Statement.

9. WhatsApp Business

If you contact us through WhatsApp Business, Meta and its service providers may process information associated with your account and communications in accordance with their own terms and privacy arrangements.

WhatsApp should not be treated as an appropriate channel for sending unnecessary copies of passports, bank information or other particularly sensitive documents. We may ask you to use a different method when additional security is appropriate.

Further information is available in the WhatsApp Privacy Policy.

10. Website hosting and security

Our website is hosted using Flywheel.

Flywheel and its infrastructure providers may process technical information required to deliver, secure, back up and maintain the website. This can include IP addresses, server logs and website database information.

Further information is available in the Flywheel Privacy Policy.

We use appropriate technical and organisational measures intended to protect personal data against unauthorised access, alteration, loss, disclosure or destruction. No internet transmission or storage system can be guaranteed to be completely secure.

11. Google Analytics and Google Tag Manager

Subject to your consent choices, the website may use Google Analytics to produce aggregated information about website visits and user behaviour.

Google Tag Manager is used to manage website tags. Tag Manager itself is primarily a tag-management system, although the technologies loaded through it may collect or transmit information.

Analytics and advertising tags that require consent should remain disabled unless the relevant consent has been granted.

Information processed by Google services may include online identifiers, IP-derived information, browser and device information, page visits, referrer information and interaction data.

Further information is available in the Google Privacy Policy.

12. Google reCAPTCHA

We may use Google reCAPTCHA to protect forms and the website against spam, fraud and automated abuse.

Depending on its configuration, reCAPTCHA may process:

  • IP address
  • Browser and device information
  • Cookies and Google identifiers
  • Website interaction information
  • Date, time and language settings
  • Information used to distinguish genuine users from automated activity

We use reCAPTCHA for website security and fraud prevention. Where consent is legally required for the particular technology or configuration, it will be controlled through our consent system.

Google’s Privacy Policy and Terms of Service apply to its processing.

13. OpenAI advertising measurement

Subject to your marketing consent, we may use an OpenAI advertising measurement pixel to measure the effectiveness of advertisements displayed through OpenAI services, including ChatGPT.

The technology may process technical and advertising information such as:

  • Browser and device information
  • IP address or information derived from it
  • Page visits
  • Referring and landing-page information
  • Campaign, advertisement and advertising interaction identifiers
  • Conversion events, such as the successful submission of a seller valuation enquiry

We use this information to determine whether advertising generates genuine seller enquiries and to improve campaign delivery and measurement.

The OpenAI advertising pixel is classified as a marketing technology on this website and should only be activated after marketing consent has been granted.

We do not receive the content of a user’s ChatGPT conversation through the website advertising pixel.

Further information about OpenAI’s processing is available in the OpenAI Privacy Policy.

14. Consent management and cookies

We use Complianz to manage cookie and tracking consent.

When you first visit the website, you can:

  • Accept optional technologies
  • Deny optional technologies
  • Select individual preferences

Functional technologies required for the website to operate may be active without consent. Statistics and marketing technologies will be controlled according to the selections presented in the consent banner.

You can withdraw or change your consent using the cookie preference controls available on the website.

Detailed information about cookies, providers, purposes and expiry periods is contained in our separate Cookie Policy.

15. Sharing personal data

We do not sell personal data.

Where necessary for the purposes described in this policy, we may share personal data with:

  • Employees and authorised representatives of I LOVE TENERIFE, S.L.U.
  • Property owners, buyers and other parties to a proposed transaction
  • Estate agents involved in an authorised collaboration
  • Lawyers, notaries, tax advisers, gestores and other professional advisers
  • Banks, mortgage providers and payment-service providers
  • Property portals and marketing platforms
  • Website hosting, email, communications and software providers
  • Analytics, security and advertising service providers
  • Insurance providers where relevant
  • Utility providers and community administrators where necessary for a transaction
  • The Land Registry, Cadastre, local authorities, tax authorities, courts, law-enforcement bodies and other competent public authorities
  • Anti-money laundering authorities where disclosure is legally required

We only share information that is reasonably necessary for the relevant purpose or required by law.

Where another professional acts as an independent data controller, that professional is responsible for providing information about their own processing.

16. International data transfers

Some technology providers used by us operate internationally or use infrastructure located outside the European Economic Area.

Where personal data is transferred outside the European Economic Area, the transfer should be protected by an applicable legal mechanism, which may include:

  • A European Commission adequacy decision
  • The EU-US Data Privacy Framework where applicable
  • European Commission Standard Contractual Clauses
  • Another safeguard permitted under the GDPR

Information about the safeguards used by a particular provider can be obtained from that provider’s privacy documentation or by contacting us.

17. How long we retain personal data

We retain personal data only for as long as reasonably necessary for the relevant purpose and to comply with legal obligations.

Our general retention approach is:

  • General property enquiries and valuation requests: normally up to 24 months after the last meaningful contact, unless the enquiry develops into an ongoing client relationship or transaction
  • Website form entries: normally up to 24 months, unless required for an ongoing instruction, transaction, dispute or legal obligation
  • Marketing information: until you unsubscribe, withdraw consent or we determine that the information is no longer current, with a limited suppression record retained where necessary to ensure that you are not contacted again
  • Client, listing and transaction records: for the duration of the relationship and the subsequent period required for contractual, accounting, tax and legal purposes
  • Anti-money laundering records: for the statutory retention period, which may be a minimum of ten years after the end of the business relationship or completion of the transaction
  • Invoices and accounting records: for the applicable statutory period
  • Legal claims and disputes: until the applicable limitation period has expired and any proceedings have concluded
  • Cookie and analytics information: according to the periods described in the Cookie Policy and the settings of the relevant service

Information may be retained for longer where required by law, a court, a competent authority or an active legal claim.

When information is no longer required, it will be deleted, anonymised or securely restricted as appropriate.

18. Your data protection rights

Subject to the conditions and limitations established by law, you may have the right to:

  • Access personal data we hold about you
  • Rectify inaccurate or incomplete information
  • Erase personal data where there is no lawful reason to retain it
  • Restrict certain processing
  • Object to processing based on legitimate interests
  • Object to direct marketing at any time
  • Request portability of information you provided to us where applicable
  • Withdraw consent where processing is based on consent
  • Complain to a competent data protection authority

To exercise your rights, contact:

info@tenerifeestateagents.net

or write to:

I LOVE TENERIFE, S.L.U.
Calle Hermano Pedro de Bethencourt 12, local 2
Cerromar
Los Cristianos
38650 Arona
Santa Cruz de Tenerife
Spain

Please state which right you wish to exercise and provide enough information for us to identify the relevant records. We may request reasonable proof of identity where necessary to protect personal data from unauthorised disclosure.

We will normally respond within one month. This period may be extended where legally permitted due to the complexity or number of requests.

19. Complaints to the AEPD

If you believe that your personal data has been processed unlawfully, you have the right to complain to the Spanish Data Protection Agency:

Agencia Española de Protección de Datos
Calle Jorge Juan, 6
28001 Madrid
Spain

Website: www.aepd.es

We would appreciate the opportunity to address your concern directly, although you are not required to contact us before approaching the AEPD.

20. Automated decision-making

We do not use website enquiries to make decisions based solely on automated processing that produce legal or similarly significant effects.

Advertising and analytics systems may use limited profiling or automated processing to measure advertisements, estimate interests or improve campaign delivery. These systems do not make decisions concerning whether we will act for you, accept an offer or proceed with a property transaction.

21. Providing personal data

Certain information is necessary for us to respond to an enquiry, enter into a contract, carry out a property transaction or meet legal obligations.

If required information is not provided, we may be unable to:

  • Respond fully to an enquiry
  • Arrange a viewing
  • Provide a reliable valuation
  • Accept an instruction
  • Submit or assess an offer
  • Proceed with a property transaction
  • Comply with identity verification or anti-money laundering obligations

Fields that are optional should be identified as such where appropriate.

22. Other websites

Our website may contain links to property portals, social media services, professional advisers and other third-party websites.

Those websites operate under their own privacy policies and terms. We are not responsible for their independent processing or website security.

23. Children

Our services are intended for adults involved in property ownership, purchase, sale or related enquiries.

We do not knowingly use the website to collect personal data directly from children for marketing purposes. Where information concerning a minor is required for a legitimate property or inheritance matter, it must be provided by or handled with an authorised parent, guardian or legal representative.

24. Changes to this policy

We may update this Privacy Policy when our services, technology providers or legal obligations change.

The current version will be published on this page with its most recent revision date.

25. Contact

Questions about this Privacy Policy or our use of personal data should be sent to:

I LOVE TENERIFE, S.L.U.
CIF: B76615632
Email: info@tenerifeestateagents.net
Telephone and WhatsApp: +34 671 114 013
Address: Calle Hermano Pedro de Bethencourt 12, local 2, Cerromar, Los Cristianos, 38650, Arona, Santa Cruz de Tenerife, Spain